Return Policy
Last Updated: November 2026
At JDA Wellbeing, we are committed to providing quality Ayurvedic herbal products and a satisfactory shopping experience. We carefully handle our products to ensure they reach our customers in good condition.
This Return Policy explains the conditions and procedures for requesting a return or replacement for products purchased through our official website, https://jdawellbeing.com/.
1. Return Eligibility
Customers may request a return or replacement under the following circumstances:
- Damaged Products: If a product arrives damaged during transportation.
- Wrong Product Delivered: If you receive a product different from the one ordered.
- Defective Products: If a product has a manufacturing defect or packaging issue.
- Missing Items: If any product is missing from your confirmed order.
All return requests are subject to verification and approval by our customer support team.
2. Return Request Time Limit
Customers are requested to report damaged, defective or incorrect products within 48 hours of delivery.
To initiate a return request, please contact our customer support team with your order details and supporting photographs or videos.
3. Non-Returnable Products
Due to the hygiene, safety and quality requirements associated with herbal and Ayurvedic products, certain products cannot be returned.
The following products are generally not eligible for return:
- Opened or used herbal powders and Ayurvedic products.
- Products with broken seals or damaged original packaging after delivery.
- Products damaged due to improper storage or handling by the customer.
- Products returned without prior approval.
- Products that do not meet the applicable return conditions.
These restrictions do not affect your rights in relation to defective, damaged, incorrect or misrepresented products under applicable law.
4. Return Conditions
For an eligible return request:
- The product should be retained in its original packaging wherever possible.
- The customer must provide the original order number.
- Clear photographs or an unboxing video may be requested.
- The product must be available for inspection if required.
- Return approval must be obtained from our customer support team before sending the product back.
5. Return Process
Follow these steps to request a return:
Step 1: Contact Us
Contact our customer support team through phone, WhatsApp or email.
Step 2: Share Order Details
Provide your order number, product name and a description of the issue.
Step 3: Submit Evidence
Share clear photographs or videos showing the damaged, defective or incorrect product.
Step 4: Verification
Our team will review your request and communicate the next steps.
Step 5: Return or Replacement
Once approved, we will guide you through the return or replacement process.
6. Return Shipping Charges
If a return is approved because of a damaged, defective or incorrectly delivered product, JDA Wellbeing will communicate the appropriate return shipping arrangements.
For other return requests, applicable shipping charges will be communicated before the return is processed.
7. Replacement Policy
Depending on product availability and the nature of the complaint, JDA Wellbeing may offer a replacement for eligible products.
Replacement requests are subject to product verification and approval by our customer support team.
8. Refund Policy
If a return is approved and a refund is applicable, the refund will be processed according to our Refund Policy.
For more information, please visit our Refund Policy page:
9. Order Cancellation
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched, cancellation may not be possible. Please contact our customer support team for assistance.
10. Contact Us
For return-related questions, complaints or assistance, please contact us:
JDA Wellbeing
Customer Care: 8764369510
WhatsApp: 9829326446
Email: JDAwellbeing@gmail.com
Address: 121-A, Krishi Mandi Mukhya Prangan, Savina, Udaipur, Rajasthan – 313001, India.
Website: https://jdawellbeing.com/
Please mention your order number whenever contacting us regarding a return request.
11. Changes to This Return Policy
JDA Wellbeing reserves the right to update or modify this Return Policy whenever necessary. Any changes will be published on this page with the revised date.
We encourage customers to review this policy before placing an order.
Thank you for choosing JDA Wellbeing. Your trust and satisfaction are important to us.