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REFUND POLICY

Refund Policy

Last Updated: November 2026

At JDA Wellbeing, customer satisfaction is important to us. We strive to provide quality Ayurvedic herbal products and a smooth shopping experience.

This Refund Policy explains the conditions under which customers may request a refund for purchases made through our official website, https://jdawellbeing.com/.

1. Refund Eligibility

Customers may request a refund under the following circumstances:

  • Damaged Products: If a product arrives damaged during transportation.
  • Wrong Product Delivered: If you receive a product different from the one ordered.
  • Missing Products: If an item is missing from your confirmed order.
  • Order Cancellation: If an order is successfully cancelled before it has been dispatched, subject to applicable conditions.

Refund requests will be reviewed by our customer support team before approval.

2. Non-Refundable Products

For hygiene, safety and product-quality reasons, certain products may not be eligible for return or refund, except where required by applicable law.

These may include:

  • Opened or used herbal powders and Ayurvedic products.
  • Products with damaged or missing original packaging caused after delivery.
  • Products returned without prior approval.
  • Products damaged due to improper storage or handling by the customer.
  • Products reported outside the applicable claim period, except where otherwise required by law.

3. Reporting Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact our customer support team within [48 hours of delivery – confirm before publishing].

Please provide:

  • Your order number.
  • Your registered name and contact number.
  • Clear photographs or an unboxing video showing the issue.
  • A brief description of the problem.

Our team will review your request and guide you through the next steps.

4. Refund Approval Process

Once we receive your refund request:

  1. Our customer support team will review the complaint.
  2. We may request additional photographs or order details.
  3. After verification, we will inform you whether your refund request is approved.
  4. If approved, the refund will be initiated through the applicable payment method or another mutually agreed method, subject to applicable law.

5. Refund Processing Time

Once a refund is approved, it will generally be processed within 5–10 business days, depending on the payment provider and banking procedures.

The actual time taken for the amount to appear in your account may vary depending on your bank or payment service provider.

6. Order Cancellation and Refunds

Customers may request cancellation before their order is dispatched.

  • Orders already dispatched may not be eligible for cancellation.
  • If an order is successfully cancelled before dispatch, the applicable refund will be initiated.
  • If a prepaid order cannot be fulfilled by JDA Wellbeing, the customer will be informed and an appropriate refund will be arranged.

7. Shipping Charges

Original shipping charges may not be refundable in cases of customer-requested cancellations or returns, except where required by applicable law.

If the issue arises due to an incorrect, damaged or defective product supplied by us, the resolution and applicable shipping costs will be handled in accordance with the circumstances and applicable law.

8. Exchange or Replacement

Depending on product availability and the nature of the complaint, JDA Wellbeing may offer a replacement instead of a refund for eligible damaged, defective or incorrectly delivered products.

Any replacement will be subject to verification and approval by our customer support team.

9. How to Request a Refund

To request a refund or report an issue with your order, please contact us using the details below.

JDA Wellbeing

Customer Care: 8764369510

WhatsApp: 9829326446

Email: JDAwellbeing@gmail.com

Address: 121-A, Krishi Mandi Mukhya Prangan, Savina, Udaipur, Rajasthan – 313001, India.

Website: https://jdawellbeing.com/

Please mention your order number when contacting our team so that we can assist you efficiently.

10. Policy Updates

JDA Wellbeing reserves the right to modify or update this Refund Policy when necessary. Any changes will be published on this page with the revised date.

We encourage customers to review this policy before placing an order.

Thank you for choosing JDA Wellbeing. We appreciate your trust and look forward to serving you with quality and care.

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